Shipping Policy:
At The Water World, we strive to ensure prompt and reliable shipping services for our esteemed customers.
- Processing Time: Orders typically take 1-3 business days to process before shipment.
- Shipping Rates: We offer competitive shipping rates, which are calculated based on the destination and weight of the order.
- Delivery Time: Delivery times vary based on the shipping method selected during checkout and the destination. Standard shipping usually takes between 3-7 business days.
- International Shipping: Currently, we only offer shipping within [specify regions/countries]. For international orders, additional customs fees or import duties may apply and are the responsibility of the customer.
- Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. Feel free to track your package using the provided details.
Return Policy:
Customer satisfaction is our priority at The Water World. If you are not entirely satisfied with your purchase, our return policy ensures a hassle-free process:
- Returns and Exchanges: We accept returns or exchanges within 30 days of the purchase date. Items must be unused and in their original packaging.
- Return Procedure: To initiate a return or exchange, please contact us at Info@thewaterworldpr.com with your order number and reason for return. Our team will guide you through the process.
- Refunds: Upon receipt and inspection of the returned item, we will issue a refund to the original payment method, excluding any shipping fees.
- Damaged or Defective Items: In the unlikely event that you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund as needed.
Please note that personalized or custom-labeled items may have different return conditions. For more information or specific inquiries, don’t hesitate to reach out to our customer service team at Info@thewaterworldpr.com.